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GoMentor Help

Frequently Asked Questions


On this page you can find the answers to the most frequently asked questions. In case you don’t find what you’re looking for, please don’t hesitate to contact us right away.

For Customers - General

How do I find a counsellor on GoMentor.com?

Finding a counsellor on GoMentor.com is very easy. However; before finding a counsellor you need to dertermine whether you're looking for a therapist or a coach. If you're looking for a therapist, you simply click the "Therapy" link in the top navigation bar, and if you're looking for a coach, you click the "Coaching" link instead. On the search page you select, or search for, whatever specialty you need help with in order to view a list of professionals specializing in that particular specialty.

How does online counselling work?

Online counselling is just like real-life counselling where counselling sessions take place in an office. Instead online counselling is done entirely over the internet from your computer, through Skype audio sessions, full audio/video sessions or alternatively through the phone.

Furthermore, you get the following benefits:

- Skipping traffic
- Saving time
- Accessing professionals in the other end of the country

How do I determine whether the counsellor is right for me?

When considering whether you've found the right counsellor, you can mainly do two things to determine it. First of all we recommend that you use a little time to compare credentials, ratings, specialties and prices between the particular professional and others. Second of all, we recommend that you book a free pre-session consultation if you still aren't sure.

Can I change my session to another time or day?

If You wish to change the time or date of the session, please contact the professional coach or therapist. The contact information is listed in Your confirmation email.

What is GoMentor.com?

GoMentor.com was launched in August 2010 and is the world’s biggest online therapy and coaching universe. On GoMentor.com you can get One2One sessions and participate in Masterclasses with highly educated coaches and mental health professionals through an innovative Audio-Video technology. Basically we provide a platform for you to meet and conduct sessions with psychologists, psychotherapists, counsellors, coaches and other mental health professionals.

What does "Verified by GoMentor" mean?

Basically it means that the identity and licensing of the professional has been validated by GoMentor.com. If you want to read more about it, click the seal next time you see it.

Can I cancel my session?

If you wish to cancel your session, please contact the professional coach or therapist. The contact information is listed in Your confirmation email.

Is the use of GoMentor.com covered by my insurance?

Most insurance companies do cover online therapy just as well as Face to Face therapy. However; We cannot advise on what your specific insurance covers and what it doesn't cover. Therefore, we advise you to check this with your insurance company.

However; you will receive a receipt for the order between you and the professional. Naturally this can be printed and used for your insurance company or the NHS.

How do I find a counsellor close to where I live?

By using GoMentor.com you don't have to worry about find a counsellor close to where you live. You simply find whatever counsellor you're looking for and do online therapy/coaching with that person. It's simple and easy - and saves you from having to travel anywhere!

For Customers - One2One Sessions

How do I pay for One2One Sessions?

It's very easy to pay for One2One Sessions. You simply pay online as a part of the booking process.

We accept VISA, Mastercard, Switch and Maestro.

Note: The money will not be charged until the One2One Session is completed.

 

What can I get help with in a One2One Session?

Anything and everything within coaching and therapy. We have therapists, psychologists and coaches specializing in almost every single field. This means that you can get anything from therapy for aviophobia or ADHD to business coaching.

What is a One2One Session?

A One2One Session is a session between you and your therapist/coach. It works exactly like normal Face to Face sessions, except for the fact that it's done via the internet from a computer or via the phone.

How do I book a One2One Session?

It's very easy to book a One2One session, but in case you're completely new to our website, we've compiled a tiny guide to help you.

1. Search for therapists or coaches
2. Choose a therapist or coach
3. Choose a service
4. Book a time
5. Enter information
6. Pay online

Note: The money will not be charged until the One2One Session is completed.

What technology do I need for One2One Sessions?

The short answer is that you you need a fairly good internet connection, a webcam and speakers or a headset for online Audio/Video One2One Sessions via Skype.

For Skype Audio Sessions, you only need a headset - or speakers and a microphone - and an internet connection.

Naturally, phone session requires you to have a telephone.

Internet connection

The minimum requirements for the internet connection to use the GoMentor.com AV streaming solution is a broadband connection. This can be a DSL, ADSL or other form of broadband connection. The minimum data throughput must be 384 KB/s which is the lowest speed offered by most consumer DSL services.

How much do One2One Sessions cost?

There is no fixed price for One2One Sessions. All the therapists and coaches on GoMentor.com are free to set their own prices. If you are cost conscious you can sort the professionals by price.

For Professionals

How is GoMentor marketed?

We focus primarily on marketing in the search engines, through the means of Search Engine Optimization (SEO) and Search Engine Advertising (SEA). This includes advertising on Google, Yahoo, Live, MSN and Bing, in a way so that GoMentor.com will rank as high as possible when people search for various relevant terms. We use search engine marketing because it's very successful - simply because it's advertisement right in the place where people are looking for a product.

We have vast experience within this area as several members of GoMentor.com's executive team has executed several successful search engine marketing campaigns previously.

Furthermore we will advertise on various relevant websites and in relevant print magazines.

Does GoMentor.com work for Mac users?

Yes! We are proud to say that our software, the GoMentorManager, works on all operating systems, including Mac's OS X.

How do I get paid?

When you sell your services through GoMentor.com you accrue the earnings in your GoMentor Account. Whenever you want to withdraw some - or all - of your money in your GoMentor Account you can simply withdraw them through the GoMentor Manager Software.

The withdrawal process is very simple. After you decide on the withdrawal amount in the software, you receive the money through bank transfer within a maximum of 5 days.

However; to limit the amount of transactions done by our accounting department, you can only withdraw money once every 30 days.

What are the technical requirements?

Computer Requirements for the GoMentor Manager software:

WINDOWS:
• Intel® Pentium® III 1GHz or faster processor, 512MB of RAM
• Recommended: Pentium 4 2GHZ or faster, 1GB RAM
• Windows 7, Windows Vista® Home Premium, Business, Ultimate, or Enterprise including 64 bit editions, Windows Vista SP1, Windows XP Tablet PC Edition SP2 and SP3, Windows XP SP2 and SP3, Windows 2003 Server

MAC OS X
• Intel Core™ Duo 1.83GHz or faster processor
• Mac OS X 10.4.11 or Mac OS X 10.5.4, 10.5.5, and 10.6
• 512MB of RAM

LINUX
• Intel® Pentium® III 1GHz or faster processor, 512MB of RAM
• Recommended: Pentium 4 2GHZ or faster, 1GB RAM
• Fedora 8 and later, Ubuntu 7.10 and later, OpenSuse 10.3 and later
• xterm should be present on the system

Webcam
A webcam is required to run the AV streaming solution provided by GoMentor.com. This can be an external or build in webcam as found in most modern laptops.
• The minimum resolution must be 0.3MP (VGA / 0.3MP / 640×480 Width x Height)
To ensure a smooth video performance the frame rate of the webcam is important.
• The minimum frame rate must be 30fps

Audio

Microphone and speakers are needed to utilize the GoMentor.com AV streaming solution. It’s recommended to use a headset to get the best result but with the right setup e.g. the build-in speaker and microphone in a laptop can be used.

Internet connection

The minimum requirements for the internet connection to use the GoMentor.com AV streaming solution as a broadband connection. This can be a DSL, ADSL or other form of broadband connection. The minimum data throughput must be 384 KB/s which is the lowest speed offered by most consumer DSL services.

How can I pay the subscription fee?

You can pay your subscription fee with credit card either online or over the phone. Alternatively you can choose to pay either with check or through wire transfer.

Who is behind GoMentor.com?

GoMentor.com was founded by Jesper Buch, who is known for also founding Just-Eat.com, and a series of other successful entrepreneurs. You can read more about the GoMentor team and the shareholders on the About page and the Contact page.

What are the educational requirements?

The educational requirements depend on which profession(s) you choose during your registration. Naturally, there are higher requirements for registering as Clinical Psychologists compared to a Counsellor. We generally only require for professionals to live up to the official requirements for the different titles.

How much does GoMentor cost?

While GoMentor.com does have a price, most people don't look at it as a cost or expense, but rather as a profitable investment that provides them with customers, resulting in a positive ROI. GoMentor's fee structure consists of an annual subscription fee (£350) and a 10% transfer fee.

Security & Legislation

Is online therapy legal?

Yes, online therapy is indeed legal in the United Kingdom.

Are the listed professionals licensed?

Yes, they generally are. All psychologists, psychiatrists and other mental health professionals, that are required to have a license, are licensed. We manually check the licensing of every mental health professional with the "Verified by GoMentor" seal.

How is my personal data stored?

All personal data is stored on a secure database server hosted behind firewalls and not directly accessible via the internet. GoMentor.com will not store any information in regards to One2One sessions conducted by a professional and an end user. We only store profile information on the professionals that makes it easy to find the right person to get help from for the end user. Besides that we store information needed for accounting, e.g. company and VAT numbers. The professionals must comply with the same restrictions as they have to when conduction theire business off line and will only get acces to end user data when both have agreed to conduct a sesion.

Is online coaching legal?

Yes, there is no legislation prohibiting online coaching.

Is using GoMentor.com safe?

Yes, using GoMentor.com is very safe.

  1. All professionals on GoMentor are bound by therapist-patient confidentiality.
  2. All professionals on GoMentor have had their credentials verified
  3. All online sessions are conducted through secure Skype connections
  4. All payments made on GoMentor is processed through high encryption SSL

GoMentor.com complies with legislation, regulations and codes of conduct at any given time, including but not limited to the Consumer Protection (Distance Selling Regulations) (2000), and the Data Protection Act (1988) as amended, extended or re-enacted

The therapists have agreed to comply with applicable laws, regulations, and codes of conduct, guidelines or best practices, in force and/or recommended by GoMentor or a third party at the time, relating to the day-to-day running of the THERAPIST’s private practice and/or the provision of online therapy including, but not limited to, Health and Safety regulations, the provisions of the licence, certification and liability insurance required of the THERAPIST to conduct its private practice and provide the Consultations, any Consumer Protection and Distance Selling Regulations, and the Data Protection regulations in force in the jurisdiction where the THERAPIST and/or User is located as amended, extended or re-enacted.

GoMentor is committed to use state-of-the-art technology to provide the Users with the most secure interface for confidential communication with Therapists. GoMentor uses SSL encryption for security. However, the Users should be aware that online consultations represent a risk to confidentiality that is not typically there in face-to-face consultations.

GoMentor requires all Therapists to provide proof of licensure or certification and liability insurance required to conduct their private practice within their area of expertise before being granted access to the Website and technology

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